Last Updated: 10/28/2024

Welcome to Finch Fire! These Terms and Conditions (“Terms”) govern your use of the website FinchFire.com (the “Site”) and any related services provided by Finch Fire (“we,” “us,” or “our”), a company registered in New Mexico, United States. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Site or services.

Table of Contents

  1. Definitions
  2. Account Registration
  3. Products and Pricing
  4. Orders and Payments
  5. Shipping and Delivery
  6. Returns and Refunds
  7. Intellectual Property
  8. User Content
  9. Prohibited Activities
  10. Privacy and Data Protection
  11. Disclaimer of Warranties
  12. Limitation of Liability
  13. Indemnification
  14. Governing Law and Dispute Resolution
  15. Changes to These Terms
  16. Termination
  17. Severability
  18. Entire Agreement
  19. Contact Information
  20. Additional Policies
  21. Google Merchant Center Compliance
  22. WooCommerce Integration

1. Definitions

“Content” refers to all the information available on the Site, including text, images, videos, and interactive features. “User Content” means any content submitted by users, such as product reviews and comments. “Intellectual Property Rights” refers to all rights related to patents, copyrights, trademarks, trade secrets, and other intellectual property rights under the laws of any state, country, territory, or other jurisdiction.

2. Account Registration

2.1 You may need to create an account to access certain features of our Site. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for any activities or actions under your account. Notify us immediately at support@finchfire.com of any unauthorized use of your account.

2.3 We reserve the right to refuse registration of, or cancel, accounts that we deem inappropriate.

3. Products and Pricing

3.1 Product Information: We strive to provide accurate product descriptions, images, and pricing information for our pet accessories. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

3.2 Pricing: All prices are listed in US dollars and are subject to change without notice. Prices are valid only for products purchased through our Site. We reserve the right to modify or discontinue any product without prior notice.

3.3 Availability: We make every effort to maintain a sufficient inventory of our pet accessories. However, product availability is not guaranteed. We reserve the right to limit the quantities of any products or services that we offer.

3.4 Product Safety: Our pet accessories are designed for specific pet-related purposes. Always follow the provided instructions and safety guidelines.

4. Orders and Payments

4.1 Order Acceptance: Your order is an offer to buy our product(s). We reserve the right to accept or decline your order for any reason.

4.2 Payment Methods: We accept Visa, MasterCard, American Express, and PayPal.

4.3 Payment Processing: Payment details are encrypted for security. Your card will be charged when you place your order.

4.4 Order Confirmation: After placing an order, you will receive an order confirmation email.

5. Shipping and Delivery

5.1 Shipping Methods: We offer free shipping within the United States. Shipping methods may vary.

5.2 Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed. Processing typically takes 1-2 business days, and delivery usually takes 3-5 business days once shipped.

5.3 Tracking: Once shipped, you’ll receive a shipping confirmation email with tracking information.

5.4 Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy: We offer a 30-day return policy. Items must be unused and in their original packaging.

6.2 Return Process: To initiate a return, please email support@finchfire.com.

6.3 Refund Process: Refunds are processed within 5-10 business days after we receive your return.

7. Intellectual Property

7.1 Ownership: The Site and its contents are owned by Finch Fire or its licensors and protected by copyright and other intellectual property laws.

7.2 Limited License: You are granted a limited, non-exclusive, and revocable license to use the Site for personal, non-commercial purposes.

7.3 Trademarks: The Finch Fire name and logo are trademarks of Finch Fire. You may not use them without permission.

8. User Content

8.1 By posting content on our Site, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display it.

9. Prohibited Activities

You agree not to engage in prohibited activities, including, but not limited to, violating laws, interfering with the Site, and impersonating others.

10. Privacy and Data Protection

Your use of the Site is governed by our Privacy Policy.

11. Disclaimer of Warranties

The Site and all content and products provided are “as is” and “as available.” We make no warranties regarding the Site’s operation, content, or products.

12. Limitation of Liability

Finch Fire shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of data, use, goodwill, or other intangible losses.

13. Indemnification

You agree to indemnify and hold Finch Fire harmless from any claims arising out of your use of the Site, violation of these Terms, or User Content you submit.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New Mexico. Disputes will be resolved through arbitration in Albuquerque, NM.

15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with the updated 10/28/2024 date.

16. Termination

We may terminate or suspend your account at our sole discretion for any violation of these Terms.

17. Severability

If any provision of these Terms is found invalid, the remaining provisions will continue to be valid.

18. Entire Agreement

These Terms constitute the entire agreement between you and Finch Fire regarding the Site.

19. Contact Information

For questions about these Terms, please contact:

  • Business Name: Finch Fire LLC
  • EIN: 99-4507241
  • Email: support@finchfire.com
  • Phone: +1 575-577-0032
  • Address: 2112 Bridge Blvd SW, Albuquerque, NM 87105, United States

20. Additional Policies

For more information, please see:

21. Google Merchant Center Compliance

All products listed comply with Google Merchant Center policies, including accurate descriptions, pricing, and shipping info.

22. WooCommerce Integration

Our Site uses WooCommerce for order and inventory management. For issues, please email support@finchfire.com.