Last Updated: 10/28/2024

Your Privacy is Our Priority

At Finch Fire LLC (“Finch Fire”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. How We Share Your Information
  4. Cookies and Tracking Technologies
  5. Data Security
  6. Your Rights and Choices
  7. Children’s Privacy
  8. International Data Transfers
  9. Changes to This Privacy Policy
  10. Contact Us

1. Information We Collect

We collect various types of information to improve our services, facilitate transactions, and enhance your shopping experience:

Personal Information:

  • Name and Contact Information: Your first and last name, email address, mailing address, and phone number.
  • Payment Information: Credit card details and other payment information, which our payment gateway providers securely process.
  • Purchase History: Records of pet accessories you’ve purchased, the amount spent, and the date of purchase.

Account Information:

  • Login Credentials: When you create an account on Finch Fire, we collect your username, password, and other details necessary to manage your account.

Technical Information:

  • Device and Browser Information: Information about the device and browser you use to access our website, including your IP address, operating system, browser type, and version.
  • Log Information: Details about how you interact with our site, including pages visited, time spent on the site, and other usage data.

Cookies and Tracking Technologies:
We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze site traffic.

Communication Information:

  • Customer Support: Records of your communication with our customer support team, including chat, email, and phone interactions.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and fulfill your orders for pet accessories, including shipping, delivery, and communication regarding your purchase.
  • Payment Processing: To securely process your payment information and prevent fraud.
  • Customer Support: To respond to your inquiries, provide support, and resolve any issues you may have with your order or account.
  • Personalization: To tailor our website content, pet accessory recommendations, and marketing communications to your preferences and past shopping behavior.
  • Marketing and Promotions: To send you information about new pet accessories, special offers, and other updates, provided you have opted in to receive such communications.
  • Site Analytics: To analyze site traffic, and usage patterns, and improve our website’s functionality and user experience.
  • Legal Compliance: To comply with legal obligations, including tax reporting, record-keeping, and responding to legal requests or regulatory inquiries.

3. How We Share Your Information

We are committed to keeping your personal information confidential and only share it with third parties under specific circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders for pet accessories, and delivering products. These providers are contractually obligated to protect your information.
  • Legal Obligations: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or other legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.
  • Advertising Partners: With your consent, we may share anonymized data with advertising networks and analytics providers to deliver targeted advertising on our site or other platforms.

4. Cookies and Tracking Technologies

Cookies and tracking technologies help us enhance your experience and improve our services:

Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website.
  • Performance Cookies: Collect information about how you use our website to improve functionality.
  • Targeting Cookies: Track your browsing habits to deliver relevant advertisements.

Google Analytics:
We use Google Analytics to track and analyze website traffic and user behavior. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies:
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously and implement a range of measures to protect it:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect the data transmitted between your browser and our servers.
  • Payment Security: Payments are processed through secure, PCI-compliant gateways.
  • Access Control: Access to your personal information is restricted to authorized personnel and service providers.
  • Regular Audits: We regularly review our security practices and update our systems to safeguard your information.

6. Your Rights and Choices

We respect your rights concerning your personal information and offer you the following choices:

  • Access and Correction: You have the right to request access to the personal information we hold about you.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used format.
  • Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Cookie Preferences: You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware of any such data, we will take steps to delete it promptly.

8. International Data Transfers

Finch Fire LLC operates within the United States, and we use Google Analytics and other tools to track user behavior on our website. By using our services, you consent to the collection and analysis of this information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Business Name: Finch Fire LLC
EIN: 99-4507241
Email: support@finchfire.com
Phone: +1 575-577-0032
Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 2112 Bridge Blvd SW, Albuquerque, NM 87105, United States